付款条款是什么？| What are the payment terms?
我们要求发货前客户付清全款。
We require the customer full payment before delivery.
质保条款是什么？| What are the warranty terms?
除电池模组/电池包外，其他产品自发货日起提供2年质保；
电池模组及电池包均提供2年或8万公里质保（以先到者为准）；
质保期内，满电后原始容量指示12格不应降至10格以下；
质保仅限原始购买者，不可转让。
电池模组及电池包均提供2年或8万公里质保（以先到者为准）；
质保期内，满电后原始容量指示12格不应降至10格以下；
质保仅限原始购买者，不可转让。
Provide 2 years warranty from the date of delivery for other products than battery modules/battery pack.
Both for single modules and full battery pack, we provides 2 years warranty or 80,000 kms, whichever comes first.
Both for single modules and full battery pack, we provides 2 years warranty or 80,000 kms, whichever comes first.
若产品出现故障该怎么办？| What should I do if my product fails?
请立即联系我们，售后人员及工程师将尽快协助排查并解决问题。
Please contact us immediately, our after-sales personnel and engineers will assist you to check and solve the problem as soon as possible.
下单后多久发货？| When will it be shipped after the order is placed?
无库存或定制产品：计划20个工作日内发货。
有库存产品：1-3个工作日内发货。
有库存产品：1-3个工作日内发货。
For products that are not in stock or customized, we plan to ship within 20 working days.
For other products in stock, they will be shipped within 1-3 working days.
For other products in stock, they will be shipped within 1-3 working days.
下单后可以取消订单吗？| Can I cancel my order after I place it?
下单24小时内取消：可全额退款。
24小时后取消：我方将根据订单处理进度决定是否退款。
货物发出后不可取消订单。
24小时后取消：我方将根据订单处理进度决定是否退款。
货物发出后不可取消订单。
If you need to cancel your order, you must do so within 24 hours of the order to receive a full refund.
If you cancel your order after more than 24 hours, we will determine whether to give the customer a full refund based on the order processing schedule.
If you cancel your order after more than 24 hours, we will determine whether to give the customer a full refund based on the order processing schedule.
退换货政策是什么？| Return and exchange policy
非质量问题，不接受退换货。
收到产品后，请立即全面检查所有物品。
收到产品后，请立即全面检查所有物品。
If it is not a quality problem, we do not accept any return or exchange.
When you receive the product, you should immediately and thoroughly inspect all items.
When you receive the product, you should immediately and thoroughly inspect all items.
紧急订单该如何处理？| How should I do if I have urgent orders?
若需加急收货，请在订单“备注”栏注明期望收货日期。
If you want to receive your items eagerly, please make notes for which date you wish to receive in the "remark" column.
购买产品后可获得哪些技术支持？| What technical support can I get after purchasing products?
我们为客户提供终身技术支持，包括文档/视频/远程指导。
We provides customers with lifelong technical support, including documents/videos/remote guidance.
提供哪些电池选项？续航里程是多少？| What battery options do you offer?
日产Leaf：40kWh、50kWh、62kWh、68kWh。
日产e-NV200：50kWh。
宝马i3：45kWh。
日产e-NV200：50kWh。
宝马i3：45kWh。
Nissan Leaf：40kWh, 50kWh, 62kWh, 68kWh.
Nissan e-NV200：50kWh.
BMW i3：45kWh.
Nissan e-NV200：50kWh.
BMW i3：45kWh.
使用什么电芯？是否为全新？| What cell is used? Is it brand new?
采用全新A级三元锂电池芯，化学类型为NMC。
We uses brand new A grade ternary lithium cell, the cell chemistry is NMC.
电池冷却系统如何？| How is the cooling system for your EV batteries?
日产Leaf采用被动辐射式自然风冷，无需主动水冷。
Nissan Leaf uses passive radiation natural wind cooling, no need active water cooling.
购买电池包后可直接安装在我的Leaf上吗？| Can I install it directly on my Leaf?
硬件层面完全可以，无需改动车辆任何结构。
In terms of hardware, it is completely OK. It does not need to change any structure of the vehicle.
BMS是原厂的吗？是否售卖BMS？| Is BMS original? Do you sell BMS?
我们不售卖BMS，仅提供BMS置换服务。
We does not sell BMS, only provides BMS exchange service.
可以使用其他公司的BMS吗？| Can I use another company's BMS?
建议使用日产Leaf原厂BMS以确保兼容性。
We suggest you use the Nissan leaf original BMS to ensure that your car is compatible.
若购买电池模组，该如何安装？| If I buy battery modules, how do I install it?
安装电池模组需具备一定的技术能力及相关工具。
Installing battery modules requires you to have certain technical skills and related tools.
除CIF和EXW外还有其他选择吗？| Are there any other options besides CIF and EXW?
仅部分地区可提供DDP贸易服务。
For only a few regions we can offer DDP trading services.
从中国进口模组在Leafspy显示如何？| How do they show in leafspy?
我们的模组采用全新A级电芯，SOH接近100%。
Our modules are built with brand-new Grade A cells, so Leafspy will display SOH close to 100%.
Leaf仪表盘显示健康度低，能修复吗？| My Leaf dashboard shows low health, can it be fixed?
安装我们的新电池包后，健康度格数将自动恢复。
After our new battery pack is installed, the health bar recovers automatically.
能量经济性指标显示的是什么？| What does this energy economy indicator show?
该指标表示每公里耗电量（kWh/km），数值越小越经济。
It indicates kWh consumed per kilometer (kWh/km), the smaller number means more economical driving.
安装电池包或模组需要多长时间？| How long does it take to install a battery pack or module?
更换整个电池包：1-3小时。
组装模组并安装到车辆：5-7小时。
组装模组并安装到车辆：5-7小时。
It takes 1-3 hours to replace the entire battery pack.
It takes 5-7 hours to assemble modules and mount it into the vehicle.
It takes 5-7 hours to assemble modules and mount it into the vehicle.